Your information should stay yours.

Watch is a product of Axial ARC. For any privacy question or request, contact privacy@axialarc.com.

• Account information — your email address, display name, shop or business name, business type, and reply-tone preference.
• Connected source information — the accounts you choose to connect, and the reviews, comments, and mentions returned by those services, including the public reviewer or commenter name, rating, text, and date.
• Content you create — drafted replies, your edits to them, and the status you set on each item.
• Billing information — plan, subscription status, and billing period. Card details are handled by our payment processor and are never stored by Watch.
• Service records — usage counts for drafts and regenerations, digest delivery records, and technical logs needed to run and secure the service.

To show your reviews, comments, and mentions; to prepare reply drafts; to send the daily digest you asked for; to apply your plan limits and process your subscription; to provide support; and to keep the service secure and working.

We do not sell your information. We share only what is needed with the service providers that run Watch:

• Our hosting and database provider, which stores your account and feedback data.
• Our payment processor, which handles checkout, subscriptions, and card details.
• Our email provider, which delivers digests and account emails.
• Our AI model provider, which receives the feedback text, your business type, and your tone preference in order to return a draft reply. That content is not used to train their models.
• The review and social platforms you connect, to the extent required to read the activity you asked us to monitor.

We may also disclose information where legally required, or as part of a business transfer, in which case this policy continues to apply.

Account and feedback data is kept while your account is open. When you delete your account, your shops, sources, reviews, comments, mentions, and drafts are deleted with it. Billing records are retained as long as required for tax and accounting.

You can view and correct your account details, turn the digest off, disconnect a source, export your data, and delete your account at any time from Settings. Depending on where you live, you may also have the right to request access, correction, deletion, or a copy of your information, and to object to certain processing. Email privacy@axialarc.com and we will respond within 30 days.

Digest and product emails are sent only to the address on your account, and every one includes a way to turn it off. Account and billing emails are required for the service and cannot be switched off while your account is open.

Data is encrypted in transit and at rest, access is restricted to the account that owns it, and staff access for support is limited and recorded. No service can promise perfect security, but we treat your customer feedback as confidential.

Watch is a business tool and is not intended for anyone under 16.

If this policy changes in a way that affects you, we will update the date above and email the address on your account before the change takes effect.