Billing
No traps, no lock-in.
How charges, cancellations, plan changes, and refunds work on Watch.
Last updated September 15, 2026.
How you are charged
Paid plans are billed monthly in advance on the day you subscribed. The Free plan costs nothing and needs no card. Prices are shown on the Pricing page; taxes are added where required.
Cancelling
Cancel any time from Billing. You keep full access until the end of the period you have already paid for, then the account moves to Free. Your data stays available on Free — nothing is deleted because you cancelled.
Upgrades and downgrades
Plan changes take effect immediately and are prorated: you are charged or credited only for the difference over the remaining days of the period.
Refunds
If Watch is not right for you, email us within 14 days of your first payment and we will refund it in full. After that, we do not refund part-months, but you can cancel at any time and will not be charged again. If we made a mistake — a duplicate charge, a charge after cancellation, or an outage that stopped the service working — we will refund it regardless of timing.
Failed payments
If a payment fails we keep your access while the card is retried and email you so you can update it. Access is only reduced if the payment cannot be collected after the retries finish.
Getting help
Email support@axialarc.com with the email address on your account and we will sort it out.